Refund policy
Return & Refund Policy
Customer satisfaction is our priority.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
Item must be unused
-
Item must be in its original packaging
-
Item must be in resalable condition
-
Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
-
Personalized products
-
Gift cards
-
Downloadable digital products
-
Personal care products that have been opened or used
-
Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
-
Your order number
-
Photos of the item
-
Photos of the packaging
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the error was our responsibility.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
Email: support@zaranssmart.com